About Not Enough Suction.
You can check if the dust collection cup and filter are loose and that the suction power is reduced depending on the object and material in contact, So you need to use different accessories to get the best out of it. A video test in Customer Q&A.
Can other charging cables be used?
No! As the charging cable has a circuit board for charging, Therefore you can only use the charging cable we have provided.
The problem of hoovers not charging
Many times when a hoover runs out of battery, You will press the button to turn it on, but they don't realise that it is still working and the vacuum cleaner has overcharge protection, so they need to press the button turn it off and recharge it.
Why are there traces of use on the product?
This is because products returned by customers are entitled to a second sale if they have been inspected by and are still in good condition. Therefore, if you receive a faulty product, You can ask us for a request a return or exchange.
What can I do about damaged accessories?
We have no control over what happens during delivery, such as accidental damage during transportation, but if you receive damaged or damaged after a period of use, we offer a replacement service.
